If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange (subject to availability) or refund it. Unless your purchase is faulty, this should be within 14 days of receiving your order.

For online orders, they can be returned via our returns address which can be found at the bottom of this page. If you are returning an item via post please be aware that it can take up to 14 days from you returning the item(s) to receiving your refund.

What do I do if I think I have a faulty product?

All our items are fully tested before being listed on the website and once again before being dispatched to the customer, if you are experiancing a problem please don't hesitate to get in touch as we will gladly troubleshoot the issue with you. You are welcome to either get in touch through email or phone number.

It is recommended to have the product available when calling so that the team can troubleshoot.

Unwanted Returns Address

If you are returning an unwanted item within 14 days of receiving your order, please note that you will need to bear postage costs. All unwanted products must be unused and in their original condition.

Hyrule Games
802 Kingsbury Road
Birmingham
West Midlands
B249PS

You will need to include a cover note with the following information:

Your order number
Reason for return
Whether you would like a refund or exchange

Important things to note:

We are unable to refund postage and packaging costs incurred for returning unwanted products for international or UK orders.
Please remember to obtain Proof of postage from the Post Office (At no extra cost to yourself)
Please allow up to 14 working days for your return to be processed and refund credited to your account.
If returning hardware, it must contain all the components (cables, memory sticks, controllers etc.)